At Jashni, we want you to love your handcrafted jewellery. This Refund & Return Policy explains the conditions under which returns, exchanges and refunds are accepted.
Return & Exchange Window
You may request a return or exchange within 7 days of delivery. To be eligible, the item must be unused, unworn and in its original condition and packaging, with all tags and accompanying materials intact.
How to Initiate a Return
To start a return or exchange, email us at jashnjewelofficial@gmail.com with your order number and the reason for the return. We will guide you through the process. Please do not send items back without contacting us first.
Non-Returnable Items
For reasons of hygiene and the handcrafted nature of our products, the following are not eligible for return or exchange unless they arrive damaged or defective: customised or made-to-order pieces, earrings (for hygiene reasons), and items purchased on sale or with a discount, unless stated otherwise.
Damaged or Defective Items
If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery with photographs of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. Depending on your bank or card issuer, it may take additional time for the credit to reflect.
Order Cancellation
Orders can be cancelled free of charge before they are dispatched. Once an order has been shipped, it cannot be cancelled and will be subject to the return process above.
Return Shipping
Unless the item is damaged, defective or incorrect, return shipping charges are to be borne by the customer. We recommend using a trackable shipping service, as we cannot be responsible for items lost in return transit.
Contact Us
For any questions about returns or refunds, reach us at jashnjewelofficial@gmail.com.