This Shipping Policy explains how Jashni processes and delivers orders. By placing an order with us, you agree to the terms below.
Order Processing Time
Orders are processed within 1-3 business days after payment confirmation. Made-to-order or customised pieces may require additional processing time, which will be communicated at the time of order. Orders are not shipped or delivered on Sundays and public holidays.
Shipping Time & Coverage
We currently ship across India. Estimated delivery time is 5-7 business days from the date of dispatch, depending on your location and the courier partner. Remote locations may take slightly longer.
Shipping Charges
Shipping charges, if applicable, are calculated and displayed at checkout. We may offer free shipping on orders above a certain value; any such offer will be shown at checkout.
Order Tracking
Once your order is dispatched, you will receive a confirmation with tracking details via email or SMS/WhatsApp. You can use the tracking number to monitor the status of your shipment.
Delays
While we make every effort to deliver on time, delivery timelines are estimates and not guaranteed. Jashni is not responsible for delays caused by courier partners, weather, regional disruptions or other circumstances beyond our control.
Incorrect Address
Please ensure your shipping address and contact details are accurate at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. Re-shipping charges may apply for returned-to-origin parcels due to incorrect details or failed delivery attempts.
Damaged in Transit
If your order arrives damaged, please contact us within 48 hours of delivery with photographs. Please refer to our Refund & Return Policy for resolution.
Contact Us
For any shipping-related queries, email us at jashnjewelofficial@gmail.com.